Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Lifetime Value Analysis

B.E.S. Inc. & L Helena Gallagher analyzes your data to identify your most valuable customers.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Mystery Shopping

B.E.S. Inc. & Lourdes Helena Gallagher uses unbiased third-party shoppers to gather actionable data for you.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Business Consulting

 

Social Media Research

B.E.S. Inc. &  Helena Gallagher offers social media bench marking and shopper experience assessment.